We want you to love your purchase.

If you’re not completely satisfied, you may return your item within 30 days of delivery.

To be eligible for a return, items must be unused, in original condition and packaging.

To start a return, please contact our support team and we will guide you through the process.

Please note:

• Returns must be requested within 30 days of delivery
  
• Items showing signs of use may not be eligible
  
• Shipping costs may not be refundable depending on the case
  

Our goal is to make the process simple and fair for every customer.

Product Care

To help your Paw & Fur products perform at their best for years to come, we recommend:

• 
  Keep products clean and dry after each use whenever possible.
  
• 
  Store them in a cool, dry place away from direct sunlight and excessive heat.
  
• 
  Follow the care instructions provided with each product before first use.
  
• 
  Clean gently using a soft, dry, or slightly damp cloth when needed.
  
• 
  Inspect your product regularly to ensure it remains in excellent condition.
  

With proper care, your Paw & Fur products will continue to provide comfort, reliability, and everyday moments you and your pet can enjoy together.

Shipping & Delivery

We offer fast and reliable shipping across Europe, ensuring your order reaches you safely and on time.

Estimated delivery time

• 
  5–10 business days, depending on your location.
  

Once your order has been dispatched, you'll receive a confirmation email with a tracking number, allowing you to monitor your shipment every step of the way.

Please note:

• 
  Orders are processed within 1–2 business days.
  
• 
  Delivery times may vary during holidays or periods of high demand.
  
• 
  In rare cases, customs clearance or carrier delays may affect the estimated delivery time.
  

At Paw & Fur, we're committed to delivering every order with the care, reliability, and quality you expect.